• Godort@lemm.ee
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    2 days ago

    Man, it just keeps getting worse.

    The first sign is a reasonable expectation, the second sign removes a little agency but is still decent customer service, the third sign reads like a parody of overbearing corporate attitudes, and the fourth is just abusive

    • Crankenstein@lemmy.world
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      2 days ago

      The 4th is straight up a symptom of abuse victims.

      People literally have to go to therapy to learn how to stop doing that to themselves.

      Imagine doing years of therapy to unlearn this habit only to have some middle manager cunt cause you to relapse.

    • Rhaedas@fedia.io
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      2 days ago

      I have no problem with the second one. If a customer asks you something and you can’t help them, you don’t just dismiss them. You might try to find the answer yourself, or find someone else who could help (the opposite of “not my department”). In the end you may not be albe to help them, but you should make an effort as an employee. Like you said, it’s the basis of good customer service, something that I don’t think is taught very much anymore (for reasons that delve into capitalism and other problems).

      Third and fourth can go to hell.

    • _stranger_@lemmy.world
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      2 days ago

      Perfect dark comedy. I bet the corporate propaganda guy is a broken ex-clown, too sad to cry, and only his laughter soothes him.