I used to work for a cable company. I remember a coworker telling me a long time ago that one of the challenges they used to have was making sure the caller’s TV was tuned to the correct channel. So, the conversation would go like this:

“Please change the channel to 27” (or any other random number that isn’t a locally used channel) “What do you see?” “Nothing…” “Good, change it to 3, now what do you see?” “Nothing…” “Good, change to channel 4” “It works!”

For those that don’t know, there was a long period of time where the auxiliary input into TVs was tuned to either channel 3 or channel 4. There was a good chance that the customer didn’t know which one was correct for their TV and would have assumed that it was already set correctly if you asked.

I tried to sign up for an Apple TV free trial without an Apple device. It let me create the account, but then I had to “activate” the account, and I couldn’t do it on any of my devices (android, windows, the TV that gave me the free trial). I talked to tier 1 and tier 2 support, they couldn’t get it working either.

Then it gets even more ridiculous. The tier 2 agent asks me to upload screenshots of the errors I was getting for the tier 3 (?) engineers to review. Oh, I need an active Apple account to upload anything. I emailed the images and their email system stripped the attachments from the email. Tier 3 closed the ticket and banned my account. I talked to Tier 2 again and all they could do was put in a ticket to request I be unbanned…it was denied.

Finally, I gave up and asked them to delete my account. They said my account can only be deleted if I log in and use the delete account function. I pointed out how that was not possible and they said there was no other option. The whole situation reinforced my plan to never buy an Apple product.

“Funny” story - at my prior employer, my department would outsource a bit more labor overseas each year to reduce costs. Year after year we were able to deliver 5-10% cost reductions, mostly through outsourcing. When I started with the company, we were about 40% outsourced, when I left we were over 80%, but it took many years to get there.

Over the years, we could have returned vastly more money to shareholders if we had outsourced more quickly, but our department leadership understood that they have to show improvement every year, so its bad business to save all the money at once (even though the savings would increase profitability permanently).

In the last 2 years, many of those leaders have moved on to other roles, in part because they understood we were nearing the end of the road for that strategy. I would be very curious to see how the next 2-3 years goes for the new leaders, but I also had a good opportunity to leave before things get ugly.

I’m not sure I understand. You can stream music for free on Spotify, Tidal, Deezer, Pandora, Bandcamp, YouTube, and probably several other services. Not to mention the thousands of radio stations you can stream. It seems like there are exponentially more music streaming options compared to video. If you’re asking about sites where you can stream without ads, I’m guessing those exist too, but I suspect most people are either willing to listen to ads or pay for ad-free with one of those services.