I understand your points and agree with them. For me the experience with support has been quite opposite though… I can always find a solution (or at least an explanation) with Linux (I can go all the way down the rabbit hole to the source code if I would be so inclined) but with Windows it’s always been just black magic rituals or random software from the internets that either work or tough luck.
luigi was not on the news because he killed someone but because he caused the share price to drop. the share price has recovered since. as simple as that.