An Irish man sued Microsoft after MSN circulated an AI article falsely accusing him of sexual misconduct, per a New York Times investigation.
  • henfredemars@infosec.pubEnglish
    0·
    8 months ago

    The cost however is not the same. I can totally see the occasional lawsuit as the cost of doing business for a company that employs AI.

    • anton@lemmy.blahaj.zoneEnglish
      0·
      8 months ago

      While that works for “news agencies” it’s a free money glitch when used in a customer support role for the consumer.

      Edit: clarification

      • henfredemars@infosec.pubEnglish
        1·
        8 months ago

        Pretty sure an airline was forced to pay out on a fake policy that one of their support bots spouted.